I had just finished speaking at an event and a number of people came up to the stage to talk and to ask questions that they didn’t want to ask in front of the entire group. After a few moments I was approached by a woman who began rapidly asking me a number of questions. Before I could finish answering one question, she would hit me with another question.
I had a previous boss who would go off like a volcano anytime the results that we produced did not meet his expectations. He was so volatile in his reaction to bad news that other members of our law firm urged him to get some professional help in order to keep the rest of the staff from quitting. When he was caught off guard, nothing seemed to stem the tide of his anger.
When this situation occurs it is never easy. Most of the time we would rather jump off a cliff than face the prospect of giving bad news to a superior. Nevertheless, there are a number of steps that you can take to improve the, “Bad news, Boss,” scenario. Hopefully you will find these useful in addressing a negative situation.
"There is no better facilitator of dialogue skills than John Stoker. Mr. Stoker is extremely self-aware and lives the principles he teaches. He listens to what people are saying and not saying and understands what needs to be said in holding courageous conversations. I would encourage you to bring DialogueWORKS into your organization."
"While we have benefited as an organization from the skills and strategies learned from John, there have been countless testimonials from team members on how they have applied the learnings in their personal lives, improving relationships through real conversations. John’s straightforward approach is unique and highly effective in creating a respectful dialogue in all situations."
"This morning I was summoned to one of my work centers because one of my section supervisors had a difficult encounter with one of his employees.... In relatively short order, I was able to get the employee to share with me his real issue (medical related). We exchanged each of our "wants" and ended the conversation with a plan and apologies.
The skills I learned really WORKED!!!"
"John has the group’s attention from the moment the first words come from his mouth. Attendees connected with John and his real life stories. John engages the group and has them in awe wanting more. It’s almost magical how John can zero in with accuracy..."
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