What is the foundation of all effective communication? Rapport!
I once had a physical therapist tell me she only had 20 to 60 seconds in which to establish rapport with a new client. When I asked her how she did it, she said that she cared about the individual, showed interest in them and their challenges or problems, and was fully present while interacting with them. She strongly emphasized caring for the individual as a person. Such concern communicates respect and establishes a sense of safety or security in the situation. Behaving consistently in this spirit of care and concern establishes a relationship which is based on trust and continues to grow over time.
The question then becomes: “Can an individual who doesn’t know how to establish rapport learn to do so?” And, perhaps more importantly: “Can an individual who has been abusive, disrespectful, or untrustworthy repair damaged rapport and respect?” We unequivocally answer “Yes!”