Eight Questions to Assess the Quality of Your Leadership

Last week our family had the opportunity to run the Salmon River in Idaho for a family vacation. My oldest son has been running the river as a guide this summer; consequently, we were invited to go on a trip with him. I was excited at the prospect of this adventure given that I had been a white water guide myself in the Grand Canyon over 25 years ago. Previously, I have had to put sharing river rafting with my family on hold until my children were older, but now everyone has grown enough that we could go together.

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10 Behavioral Cues to Help You Separate Fact from Fiction

Years ago when I worked as an attorney, I remember someone telling me that it was easy to spot when someone was lying. All you had to do was notice whether they would look at you or not. I remember laughing to myself and thinking that if the liars knew that, all they would have to do is to give direct, sustained eye contact to counter that notion. I came away thinking that this suggestion was not very helpful.

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11 Pitfalls to Avoid in Difficult Conversations

Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious that the entire group of individuals had never received any type of business communication training. More than anything, I was shocked

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12 Tips for Improving Emotional Control

Recently my college-age son hit a large piece of asphalt while driving our 1997 Toyota Avalon down a country road at night. The impact against the undercarriage caused the airbags to deploy and shatter the car’s windshield. Thankfully, except for a concussion, my son was not seriously hurt. Days later, when talking with him about the accident in person, my initial feelings of gratitude turned to worry about the cost of fixing the car, and disappointment and anger due to his lack of judgment.

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Are You Engaging in “Fake Focus?"

During the last several months, we have heard a lot about “fake” news or “fake” media. The frequent use of these terms made me think of the term “fake focus” and how it can cause problems in our organizations. So what does the word “fake” refer to? “Fake” may be defined as something that is not real or it may mean to pretend, falsify, or fictionalize something. “Focus” is defined as a concentrated activity or influence that leads to a particular outcome. Consequently, one’s focus is a devotion or dedication to a particular effort with a specific outcome in mind.

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Do You Lose Friends and Alienate Others? 12 Suggestions for Talking about Political Topics

Although many people have had business communications training, some still approach difficult conversations with a degree of fear and trepidation. In fact, ever since Donald Trump won the presidency, I have had a number of people call and email seeking advice and asking for suggestions about how to talk about politics. Many of these folks have done damage to their current relationships in the way that they have broached sensitive topics.

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How to Deliver Bad News to Your Boss: 13 Tips for Making the Best of a Bad Situation

I had a previous boss who would go off like a volcano anytime the results that we produced did not meet his expectations. He was so volatile in his reaction to bad news that other members of our law firm urged him to get some professional help in order to keep the rest of the staff from quitting. When he was caught off guard, nothing seemed to stem the tide of his anger. When this situation occurs it is never easy. Most of the time we would rather jump off a cliff than face the prospect of giving bad news to a superior. Nevertheless, there are a number of steps that you can take to improve the, “Bad news, Boss,” scenario. Hopefully you will find these useful in addressing a negative situation.

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How Emotionally Intelligent Are You Really?10 Questions for Assessing Your Ability to Keep Your Cool

A few weeks ago I was taking my son to school in the midst of a snow storm. As I pulled into the student drop-off at the high school, I noticed a woman who was getting into her car as I was waiting to move forward. I was about up to her car when she got in, and started to back out. As there wasn't really room for her to pull out, so I pulled forward past her. Her rear lights went on and she started to back out just as I passed her.

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Are You Creating a Culture of Inclusion? 12 Steps for Building a More Collaborative Culture

With recent events in Ferguson, Missouri, Baltimore, Maryland, among other places around the country, and with the election of Donald Trump, people’s positions and opinions have become more and more polarized. Civil discourse and meaningful dialogue have been replaced by rancor, accusation, disrespectful language, and wild speculation unbefitting a civil and democratic society.

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Are We Becoming Past Feeling? Eight Ways to Bring More Light to Your Holiday Season

As the year comes to an end, I have become increasingly disturbed at some of the behavior that we have witnessed this year. How can we justify a person driving their car into a group of innocent bystanders? Or a group of young boys lighting a handicapped boy on fire because he was different? Or when was it ever appropriate to burn and destroy the property of others as a way of expressing disagreement? Can we judge others based solely on opinion in the absence of concrete evidence?

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