Tune Up Your Communication Skills!

DialogueWORKS® offers REAL conversation™ training that helps participants initiate REAL dialogue that creates results.  Why “REAL”?  Because we often believe we have successfully held the difficult or tough conversation and solved a number of organizational issues and challenges, only to discover that we really haven’t—we just didn’t get results. We learn that we have held “counterfeit conversations” instead.

Over the last 15 years, our courses have helped thousands of participants improve their ability to hold challenging conversations and engage in rigorous critical thinking to solve today’s difficult issues. Each course provides training in the use of dialogue skills, applicable strategies, and best practices for talking and thinking to address the issues that really matter.

Below is a brief summary of our course offerings. Click on “Learn More” for a fuller explanation of each course.

Collaborating for Results training provides skills for individuals, teams, and organizations to talk through tough issues in a way that increases collaboration, accountability, and respect—and achieves results. Participants learn to:

Raise their awareness and manage the dynamics present in all conversation. Increase collaboration, accountability, execution and alignment with organizational goals. Understand and defuse emotional reactions in resolving conflict to create effective solutions. Build a culture of cooperation and openness to improve job satisfaction and increase productivity. Improve decision-making and commitment to actionable results.

This program is a foundational component for initiating change and creating a culture based on learning, openness, and respect to achieve results. 

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Our Executive Previews are intended for those leaders, executives, and organizations that are “checking out” our DialogueWORKS: Collaborating for Results program for their internal use. This program is offered to organizations in a public setting in your local area. Participants attending an Executive Preview learn to:

This program provides an overview of the DialogueWORKS: Collaborating for Results program while teaching a number of practical skills from the full two-day workshop.

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Expanding Leadership Capacity training uses the DialogueWORKS^® Model to teach leaders how to hold any difficult conversation they must address. Holding such conversations to increase trust and bring out the best in others is the hallmark of great leaders. In this program participants learn to:

Apply a simple conversational recipe for holding any difficult conversation. Recognize the diversity of interaction styles and manage those differences to increase connection and understanding. Increase accountability in dealing with performance-based issues. Manage expectations to increase initiative and motivation of employees. Build a culture that values increased individual contributions and celebrates improved performance capacity and success.

This program is essential for managers who want to increase their ability as leaders to hold the conversations that are essential to success.  

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MentalWORKS: Thinking for Results training helps participants overcome the personal perceptions and thinking processes that keep them from achieving desired results.

Because the way we think impacts everything we do and say, understanding our thinking and assessing its accuracy is the key to improving results. In this program, participants learn to:

Understand the thought processes that create our results. Practice a number of critical thinking skills to improve problem-solving and decision-making. Learn a process for creating, implementing, and achieving sustainable long-term results. Develop the skill to assess the accuracy and clarity of our assumptions. Improve capacity to be more emotionally intelligent when engaging in confrontational decision-making.

This program makes our thinking process more transparent and provides the skills to increase creativity, innovation, problem-solving, and decision-making.

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Managing Performance for Results training overviews the life-cycle of employee performance and every conversation that leads to achieving results. Learning to hold performance conversations not only benefits individuals, but also the company, its customers, stock holders, and the communities in which they reside. Participants learn to:

Identify those leadership behaviors that are essential to success. Use a conversational framework to hold any difficult conversation. Set clear expectations by using SMART goals. Give constructive feedback in a way that increases respect and accountability to achieve the desired goals. Provide positive feedback as a means of recognition to improve employee motivation and increase initiative to improve performance as well as the bottom line. Hold effective performance reviews to improve relationships and create mutual accountability.

This program is essential for all managers who want to improve their ability to set expectations, provide constructive feedback, reinforce positive performance, and hold effective performance reviews.

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