Managing Emotion





This program addresses the importance of being emotionally intelligent in order to recognize how often your emotional reactions derail your results. Being able to recognize your emotions and the emotional reactions of others and know how to manage those reactions are key to creating respect, building relationships, and achieving results.

You will learn how to recognize emotional reactions and how to manage those reactions that will greatly enhance your professional and personal effectiveness.

The importance of Emotional Intelligence (EQ) has been identified as a key component to anyone who works with, supervises, or leads others. For example, EQ accounts for 58% performance in all types of jobs. Those individuals with high EQ navigate social complexities at work, lead and motivate others more effectively, and advance more quickly in their careers. Those who develop their EQ also are healthier, live longer, and age more slowly. The benefits of EQ are not something to take lightly.

Does Emotion Derail Your Results?

Becoming more aware of when and how your own emotions may get the best of you will help you understand what you need to do to become more emotionally intelligent.

Perhaps you can relate to the following situations:

  • Blowing up at certain people who just can’t seem to do things right.
  • Being stressed out because of impending deadlines and commitments that no one takes seriously.
  • Becoming “hot” or overly emotional without knowing why.
  • Knowing how to defuse the defensiveness of those who always become emotional.
  • Controlling how you speak to others when they don’t agree with you.
  • Being respectful when talking to people who are disrespectful to you.
  • Avoiding dealing with certain people who always take things personally and become irritating to work with.
  • Pushing too hard for the acceptance and approval of your ideas.
  • Dealing with those who are not like you.
  • Helping those who become emotional to get past their feelings to identify what they really want.

These situations and many others impact how well we work and achieve our personal and organizational goals.

The Emotional Intelligence Course

Your ability to be or develop your emotional intelligence is critical your effectiveness whether you are a leader, manager, or individual contributor. You can ill-afford for your negative or “hot” emotional reactions to get the best of you and derail your success.

This course will help you increase your personal awareness of your EQ and the thinking and assumptions behind your emotional reactions. You will learn a number of strategies for managing your emotions that will increase your capacity as a leader and manager of people.

You will also learn to recognize the emotional reactions of others and know how to defuse others’ negative reactions while identifying their needs and values.

Key Course Objectives

You can expect this course to increase your personal awareness of your emotional intelligence as well as that of others. You will learn how to more effectively manage the personal and interpersonal components of emotional intelligence by learning to:

  • Assess the current level of your emotional intelligence
  • Learn how our thinking process create our emotions
  • Identify the assumptions or “mental models” behind your emotions
  • Understand the physiology of emotional reaction
  • Identify how the perception of violated values create negative emotional reaction
  • Surface the violated personal values underneath our emotions
  • Learn to assess the accuracy of your thinking and the feelings that accompany your thoughts
  • Identify the mindsets that most frequently impact behavior
  • Distinguish between the observations and interpretations that form the basis of our thinking
  • Learn how to shift your negative emotional reactions to more helpful emotions
  • Manage your movements to change how you think and feel
  • Use words to change your feelings
  • Identify the behaviors that signal the presence of “undiscussables”
  • Defuse defensiveness in yourself and others
  • Identify the “resistance signals” people display that foreshadow and impending emotional reaction
  • Create an action plan for improving and developing your emotional intelligence

Learning Process

This course is comprised of theory, the application of specific skills, a self-assessment, video observation, student interaction, and individualized action planning to help participants internalize and apply their learning back on the job.

Who Should Attend?

Anyone who wants or needs to improve their emotional intelligence. Those in position of leadership or management should benefit greatly because of the necessity of interacting, communicating, and working with a variety of different individuals who themselves may be challenged to manage their emotions effectively.

Course Length

This is a one-day course. The course could be customized into a half-day format with the exclusion of a number of different skills and activities depending on the desire of the client. Any format can also be delivered LIVE, ONLINE.


What’s Next?

If your organization is challenged by a lack of respect and trust that grows out the lack of knowing what to do when people become highly emotional, then this course will help. To discover how REAL EQ: Managing Emotion to Improve Results can help you or your organization, call 801-491-4010 or email us at