Handling Emotional Reaction

Most people will do whatever it takes to avoid “hot” emotional reaction or conflict in conversation. Understanding how to accelerate through the conflict and uncover the issue at the heart of the matter is essential for restoring rationality in any conversation. Defusing defensiveness is the first step in resolving conflict of any kind. This recipe will teach you how to restore rationality—what we call EASE—to a situation full of emotional reaction.

Files associated with this recipe

File Name PDF File
Guide_R13_Handling Emotional Reaction 10h17.pdf Download

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