12 Tips for Improving Emotional Control

Recently my college-age son hit a large piece of asphalt while driving our 1997 Toyota Avalon down a country road at night. The impact against the undercarriage caused the airbags to deploy and shatter the car’s windshield. Thankfully, except for a concussion, my son was not seriously hurt. Days later, when talking with him about the accident in person, my initial feelings of gratitude turned to worry about the cost of fixing the car, and disappointment and anger due to his lack of judgment.

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Are You Engaging in “Fake Focus?"

During the last several months, we have heard a lot about “fake” news or “fake” media. The frequent use of these terms made me think of the term “fake focus” and how it can cause problems in our organizations. So what does the word “fake” refer to? “Fake” may be defined as something that is not real or it may mean to pretend, falsify, or fictionalize something. “Focus” is defined as a concentrated activity or influence that leads to a particular outcome. Consequently, one’s focus is a devotion or dedication to a particular effort with a specific outcome in mind.

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Have You Learned Your Lessons? 11 Communication Tips for Improving Your Change Initiative

I once worked with a company during a change initiative when a company’s business was not going particularly well. The CEO called a meeting of his upper management to discuss how things weren’t going particularly well. A huge process change was three months behind schedule and already $20 million over budget. He began by opening the meeting with, “I want to know who is responsible for the mess we are in, so we can fix this.”

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Nine Questions to Consider When Changing Your Culture

When I first started working in the field of organizational development, my mentors told me three things that I always needed to remember about change: people don’t like it; people don’t understand it; and people won’t like you for trying to implement it. For the most part, I believe that is the case. Why?

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How Emotionally Intelligent Are You Really?10 Questions for Assessing Your Ability to Keep Your Cool

A few weeks ago I was taking my son to school in the midst of a snow storm. As I pulled into the student drop-off at the high school, I noticed a woman who was getting into her car as I was waiting to move forward. I was about up to her car when she got in, and started to back out. As there wasn't really room for her to pull out, so I pulled forward past her. Her rear lights went on and she started to back out just as I passed her.

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Do You Bail Your People Out? Rescue Management Diminishes Employee Accountability

I recently had a VP tell me that she had assigned one of her directors the task of doing a comparability study of their company’s compensation and benefits vis-à-vis other companies in their industry.  After the director had completed the study, the VP grilled the director on his findings.  The director had a difficult time answering the questions that she asked and came across as lacking in confidence. The VP was then faced with a dilemma: should she make the presentation to the Board of Trustees herself or should she run the risk of allowing the director to make the...

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