What to Do When People Don’t Speak Up

Workplace communication can be difficult sometimes, but people who don’t speak up can leave others with an incomplete view. Jane, a city manager, called me out of the blue to ask for some help. After visiting with her for a few minutes, she mentioned that she has an employee who doesn’t do the work that she assigns him. “What would you do?” she asked.

Read more Engagement Conversation Conversation results

11 Pitfalls to Avoid in Difficult Conversations

Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious that the entire group of individuals had never received any type of business communication training. More than anything, I was shocked

Read more Leadership Conversation results