7 Tips for Managing “White Water” Conversations
Find out how our conversations have many parallels to experiences running the river. Sometimes when we least expected it, the river would grab our boat, throw it against sharp rocks, and cut the rubber tubes that kept the boat afloat.
10 Tips on How to Have a Difficult Conversation
When I conducted research for my book, Overcoming Fake Talk, I was interested to discover why so many people were afraid to talk about certain topics -- what I call undiscussables. Undiscussables include anything that we think and feel but choose not to share. In short, undiscussables are something we keep to ourselves.
11 Pitfalls to Avoid in Difficult Conversations
Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious that the entire group of individuals had never received any type of business communication training. More than anything, I was shocked